Admission Procedure

How to reach Medigram Hospital?

 

The Hospital is well connected by road and train. The distance from the railway station and bus stand is 7 Kms. Cabs, Auto Rickshaws and Share Auto Rickshaws are easily available from Railway Station and Saharanpur Bus Stand round the Clock. The nearest Landmark of the Hospital is Pinewood School.

 

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Frequently Asked Questions (FAQ’s)

 

 If you are advised admission please read carefully the following points:-        

• DO’s

1. Please carry your ID proof (Aadhar card, Driving License) along with PAN CARD and Health Insurance Card (If insured) in original at the time of admission.
2. Detail of prescription written by the Consultant incase of any allergy to food, medicines or the medicines being taken at the time of admission.
3.  Emergency / Alternative mobile number of the close relative / friend.
4. The patients and their relatives are advised to wear the mask all the time for their own safety.
5. Personal Care Items: We suggest patient’s attendant should carry personal items like tooth brush, tooth paste, soap etc on their own.

• DONT’S

1. We suggest that valuable items like Jewellery should be avoided and do not leave cash in their room. The attendants are requested not to carry the bedding as the same are not permitted.  While the Hospital has 24 x 7 securities, in case of any theft, the Hospital shall not be held responsible.
2. Children below the age of 10 years are strictly prohibited.
3. Outside food and snacks are strictly prohibited for the patient and the attendant.
4. Inflammable items like match box, cigarette lighters, petrol, beedi, cigarette are strictly prohibited.
5. SMOKING, SPITTING AND CHEWING GUTKHA, PAN MASALA INSIDE THE HOSPITAL PREMISES IS STRICTLY PROHIBITED. DEFAULTERS ARE LIABLE FOR A PENALTY OF RS. 500/- (RUPEES FIVE HUNDRED ONLY) or as decided by the Hospital Management.

At Medigram we know that a hospital stay means leaving the comforts of home and the security of friends and family, as well as entrusting your health in the hands of others an understandably discomforting notion. At Medigram we will ensure your stay to be comfortable.

 

S.No	TYPE OF CONSULTANT	FIRST VISIT CHARGES (RS)	REVISIT CHARGES WITHIN 10 DAYS	REVISIT AFTER 10 DAYS OR SECOND REVISIT WITHIN 10 DAYS
1	Routine Consultant	600	Free	600
2	Emergency Consultant OPD hours	1000	NA	NA
3	Emergency Consultant off OPD hours(8PM to 8AM)	1200	NA	NA

Consultation Charges:

However, charges for super specialists/consultants/associates may vary in certain specialties but the same will be applicable across all consultants in that specialty. OPD Hours: Monday to Saturday – 10 AM to 5 PM, Sunday: Only Emergencies

Visiting hours & Attendant facility

 

Only one attendant is allowed to stay with the patient in all room categories. At the time of admission an "attendant pass" will be issued for the attendant staying for 24 hrs. with the patient. For pediatric patients, up to 12 yrs. of age, two (2) attendant passes are issued at the time of admission.

 

We advise that except one attendant minimum visitor should meet the patient as this avoid any unseen infection from the visitor. Still not more than 2 attendants are permitted to visit the patient. The visiting hours are from “11:00 am to 11: 30 am & 4:30 pm to 5:00 pm for ICU” and “12:00 noon to 1:00 pm & 5:30 pm to 6:30 pm for Economy/Pvt/Semi. Pvt. The visitors are advised to sanitize themselves before meeting the patient.

 

What are the different types of rooms in available in the hospital and what are the charges?
 

S.No	1	2	3	4	5	6	7
Bed category	Single	Twin Sharing	Economy	ICU/ICCU	HDU	NICU - Level III	Day Care Beds
Amount (Rs per day)	6500	4500	3500	10000	7000	-	1000.00 up to 6 hours and 2000 up to 12 hours

The Room Tariff includes in addition to stay, housekeeping, patient uniforms, linen & laundry, room specific standard amenities, food & beverages as advised by the Clinician/s for the patient, the nursing care & Doctors Visit. It does not include other Consulting Clinician/s fees/ Medicine & Consumables, Investigation/ s and Procedures/Surgery. For further details please contact our IP billing counter.

• CALCULATION OF BED CHARGES

The bed charges accounting cycle starts from 10 AM of the first day to 10 AM of second day.  For Emergency admissions the cycle starts from time of admission. You are requested to contact the IP billing department or the admission counter for further details.

Can the room be retained, if the patient is shifted to ICU or other wards?

Rooms must be vacated upon the transfer of patient to ICU or any other ward as other patients awaits the bed/ room.

Process of calculation of surgery / procedure.
 

S.No	PROCEDURES DETAILS	BASIS FOR BILLING(%)
1	Surgeon fee for inpatient and daycare	100%*
2	Operation theatre charges (% of surgeon fee)	70%
3	Anesthesia charges (% of surgeon fee)	25%
4	a) Under Local Anesthesia (LA)/Stand by	20%
5	b) Under General/Spinal/Epidural Anesthesia	25%
6	OT gases (% of surgeon fee) for General Anesthesia	10%
7	Stand-by Consultant charges (% of surgeon fee)	30%
8	Equipment charges (% of surgeon fee)	30-45%

 

*Single and deluxe room charges shall be the base charges. A discount of 15% of operating fee will be offered in the twin sharing room and a discount of 25% shall be given to the patients in the Economy bed category. 25% extra charges will be charged in case of patients occupying the suite bed category. Special equipment charges may be defined separately in certain cases where highly specialized instruments are used.

 

Please ask the doctor’s coordinator to contact the Billing/ Booking counter for OT reservation (In case the patient has been advised a surgery by the Doctor, the patient or relative will be required to pay the desired amount as OT booking charges ( Non-Refundable) at the IP Billing Counter available at the ground floor. This would-be adjusted against the hospital bill. The computer generated receipt of your payments should be produced to the counter from where the booking for the Operation Theater would be confirmed. The respective doctor’s coordinator would assist you about the day & time you should report for the surgery & other instructions given by your doctor to be followed.

 

• When should you decide the bed category ?

At the time of admission or booking.

Please note that allotment of rooms is purely based on the subject to the availability.

• What is the acceptable mode of payment?

The Payments can be made in cash / demand drafts or accept all UPI

Note- Payments through checks are not accepted.
 

• What is the admission time?

All planned admissions are mainly done between 9 am – 11 am.

• Deposit Charges for Operations?

The Deposit for the Operation is fixed at 80 percent of the procedure advised.

Advance Deposit at the time of Admission:-

S.NO.	OCCUPANCY CATEGORY	AMOUNT
		Medical	Surgical	Estimate
1	Single	10000	20000	80%
2	Twin Sharing	8000	16000	80%
3	Economy	5000	8000	80%
4	ICU/ICCU/PICU	20000	30000	80%
5	NICU	10000	15000	80%
6	HDU	10000	15000	80%
7	Nursery	10000	15000	80%
8	Day Care	2000	3000	100%

 

 The advance taken shall be adjusted at the time of discharge / preparing the final bill.

• For planned admission

80% deposit will be made at the time of admission as per the estimate given. How ever in certain cases the estimate may changes.

1. An estimate and the final bill charge may vary in medical or surgical patient due to various factors . Eg. - extra investigations , change in plan, extra cost of medicines etc. 

2. The cost of the surgery /procedure shall be revised to the higher category, if the patient opts for higher /lower category even after the surgery /procedure is performed.

3. Need to maintain a minimum deposit of Rs. 10,000 by the patient. IPD executive will remind you in case your outstanding is more than 10,000/-. Please ensure that there is sufficient advance deposit to avoid such calls.

4. Patient can not be posted for elective surgery /procedure without the financial clearance.

5. You will be asked to maintain a positive balance at pharmacy for auto indent.

6. Any revision of estimate will be informed to you by doctor/staff at suitable time.

 

• For the patient(s) offered credit facility

Credit facility is offered to the patients from corporate and insurance covered (TPA) having a tie up with Medigram Hospital. Corporate patients are required to bring their authorization letter along with employee ID at the time of admission. Advance shall be taken wherein patients walks in, either from corporate for TPA, without authorization letter. Even in case of authorization letter, if approved amount is less than the estimated amount, balance amount shall be payable by the patient at the time of admission; this security shall be refundable on presentation of 100% approval on the final bill amount. Non-payable items as defined by TPA shall be payable by the patient.

It is mandatory that the original reports and the films are send to TPA, however copy of the reports will be provided. Additional films/CD may be made available on request  at extra charge. The same shall be borne by the patient / attendant.

In case there is a delay in authorization, partial-authorization or denial of authorization from the insurance/TPA, hospital cannot be held responsible and 100% of estimated cost and/or the difference of estimated cost will have to be deposited by the patient at the time of admission or before the surgery.

In case there are any deductions from the TPA, or empaneled corporate of the patient, after Medigram Hospital has applied for reimbursement, the patient shall be liable to pay the full/deducted unpaid inpatient bill amount, within 30 days of receipt of written notice from the Medigram Hospital.

Taxes : The GST and other taxes shall be as per the norms of the Government.

• Emergency admissions from Corporate or TPA

In case of emergency admission, the approval for cashless facility must be produced before the discharge. We will facilitate your request with the TPA and try to procure the approval from TPA before discharge. But the prime responsibility remains with the patients only.

• Billing Policy for IPD rooms

Check-out time is 10:00 AM.

Room rent shall be charged for full day on the day of admission irrespective of time of checking in. If the patient is discharged within 24 hours of admission, room/bed charges are charged only for one day.

(Half day room rent shall be charged in case of stay up to 8 hours on the day of discharge and full day room rent shall be charged in case of stay exceeding 8 hours).

Consultation fees for the pre-anesthesia check-up (PAC) shall be extra.

A normal consultation fee is charged by a booked patient between 10am to 5 pm. In case of emergency, daytime (8am to 8pm) and night time (8pm to 8am) emergency consultation charges will be applicable.

Women's health educator, diabetes educator and new born counselling fees will be charged extra.

In special situation if an attendant or relative wishes to retain a room when the patient is shifted to a high dependency area, additional charges are levied for room, food and beverage the room will should be vacated if required by another patient.

Any extra Food & beverage service availed by the patient beyond the defined services will be charged extra. Also any Food & beverage services availed by the attendant will be charged extra.

Dietitian charges: A sum of Rs.300/-only once will be charged extra..

 

•   How passes are issued?

One pass for a single attendant to stay for 24 hours and a reliever’s pass is issued at the time of admission. You are requested to contact the IP billing counter for special ICU passes and main reception for surgery passes.

• Is Outside food allowed ?

No outside food is allowed in the hospital

The hospital has a qualified and well trained team of dietitian and in- house kitchen & staff to cater to all your dietary needs. Attendant can also order meal from hospital canteen on chargeable basis.

• Where do I collect my pending reports after discharge?

You may collect the pending reports from the Sample Collection Counter at Ground Floor, on production of the slip your file on any working day.

• Can we buy medicines or consumables from outside?

All the medicines are provided by the Hospital Medigram Pharmacy. Medicines and Consumables are not allowed from outside.

• What should I do if I have questions about the medication my doctor has prescribed?

At Medigram, We want you & your family members to be well informed about the care & services you are being provided and we would be pleased in clearing your doubts and queries. The team of Medigram is dedicated believes in providing the best medical care.

• Do Medigram Hospital provide Ambulance services?

Yes Medigram Hospital has its own Advance & Basic Life Support Ambulance services round the clock. To avail this facility please get in touch with the Billing Section at Ground Floor . Ambulance Service Number- +91-8477001954, 0132-2764100

• Is there any service charge on the hospital bills?

So far no service charge is levied on the bills. However, in future, if there is a change in government policy the same will be applicable.

• What is the procedure of refund?

Refund below or equal to Rs. 10, 000/- are done by cash at the time of discharge. Refund above Rs. 10,000 are done by cheque after seven working days from the day/date of discharge. In case the payment is made by a credit / debit card, the refund cheque is issued in favour of the card after realization of the amount.

• Can I have my cashless facility availed at the hospital?

The Hospital has tie up with various Third Party Administrators (TPA) for cashless benefits. The details of TPA available with the billing counter or (8477001953). The List of TPA’s are as under:

If you are covered in any of the TPA’s, you are required to please get in touch with the billing counter.

• Discharge Process of the Patient?

As soon as the respective consultants make entry of discharge in your file containing the relevant details, papers & vouchers for the billing department the discharge process starts. The final bill is prepared & the Patient is expected to pay the balance amount.

Note:

In case of TPA insurance there may be a further delay since the final authorization is required to be received.

Note:

Please note that once the discharge is advised by the consultant, the whole procedure may take some time to complete the formalities, before patient actually leaves the hospital.